Terms & Conditions

These terms and conditions explain the rules that apply when you access or use Wild Card City Casino. Please read them carefully before creating an account, depositing funds, playing games or using any service on this website. By accessing the website or opening an account, you confirm that you understand and agree to these terms, together with any policies, game rules and promotional conditions that apply to particular services.

Wild Card City Casino operates under a licence issued by Curaçao eGaming, with 128-bit SSL encryption protecting all transactions and independent testing certifying fair play across the game library.

1. General terms and acceptance

These terms form a legal agreement between you and the operator of Wild Card City Casino. They apply to the website, your player account, casino games, payment functions, promotional offers and any other services made available through the website. Additional rules may apply to specific games, competitions, promotions or features. Those rules will be displayed or linked where relevant and form part of these terms when you use the applicable service.

You must read these terms and any related information before using the website. If you do not agree with any part of them, you must not create an account, deposit funds or use the services. By continuing to use the website, you confirm that you have had a reasonable opportunity to review the terms and accept them. We may update these terms from time to time. Changes may apply from the date they are published on the website, unless a later date is stated.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before using the services. Nothing on the website should be treated as legal, financial or personal advice. If online gambling is restricted or unlawful where you are located, you must not access or use the website.

Definitions

“We”, “us” and “our” refer to the operator of Wild Card City Casino.
“You” and “your” refer to the person accessing the website or using the services.
“Website” means the Wild Card City Casino website and associated pages or services.
“Account” means the player account created to use the available services.
“Funds” means money deposited into an account, winnings or other balance shown in the account.

2. Eligibility and player accounts

You must meet the minimum legal age and all other eligibility requirements that apply in your location. You must provide accurate, current and complete information when registering an account and must keep that information updated. An account may only be opened and used by the person whose name and details are registered. You must not open an account for another person, allow another person to use your account or transfer your account to someone else.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe your password, account or device has been accessed by another person, you should notify us promptly and change your security details where possible. We will not ask you to disclose your password in an unsolicited message.

We may request information to confirm your identity, age, address, payment method or eligibility. This may include identity documents or other reasonable evidence. You must provide requested information within the required timeframe. Until checks are completed, access to some services, deposits, withdrawals or account functions may be limited. Information is handled in accordance with the applicable privacy information published on the website.

You must not use the website for unlawful activity, fraud, money laundering, abuse of payment systems or any purpose that breaches these terms. You must not use software, bots, scripts, automated tools or other methods intended to interfere with the website, gain an unfair advantage or manipulate a game, promotion or account process. You must not attempt to access another person’s account or introduce malicious code.

Maintain only one personal account unless we expressly allow otherwise.
Use payment methods held in your own name or otherwise authorised for your use.
Keep registration and contact information accurate.
Follow the rules displayed for each game and promotion.
Tell us promptly if you identify an error, unauthorised activity or incorrect account balance.

3. Deposits, withdrawals and gameplay

Available payment methods, minimum or maximum transaction amounts and any processing conditions will be shown on the website or during the relevant transaction. You should check those details before depositing or requesting a withdrawal. A transaction may be delayed, declined or subject to additional checks for security, compliance or technical reasons.

You may only deposit money that you are legally entitled to use and that comes from a payment method authorised for your account. You should not deposit money for the purpose of allowing another person to gamble through your account. We may reject, reverse, restrict or review transactions where required by law, payment providers, security procedures or internal controls.

A withdrawal request may require account verification before it can be processed. We may return funds through an appropriate verified payment method and may ask for further information where necessary. Processing times can vary according to the method used, verification requirements, payment providers and other circumstances. Any applicable conditions will be communicated through the website or account area.

Games are subject to their displayed rules. You should review the rules, paytable, betting options and game information before playing. A game result may be treated as final once recorded by the relevant system, except where there is a clear technical or administrative error. If a game is interrupted, we may review the transaction and take reasonable steps to correct an error or restore the affected balance.

If an obvious error affects a balance, transaction, game result or account record, we may correct that error. If funds are credited to your account by mistake, you must not spend or withdraw them and should notify us. We may recover incorrectly credited funds or adjust the account to reflect the correct position.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. These may include eligibility requirements, expiry dates, wagering conditions, game restrictions, transaction requirements or other limitations. You should read the specific promotional terms before participating. If there is a conflict between these general terms and specific promotional terms, the specific terms will apply to that promotion to the extent of the conflict.

4. Responsible gambling, suspension and liability

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose. Set a budget and time limit before you begin, take regular breaks and never chase losses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling support service.

Responsible gambling tools or account controls may be available through the website. These may include deposit limits, play limits, time reminders, temporary breaks or account closure. You should use the controls that suit your circumstances and contact us through the available website channels if you need help understanding them. Requests to restrict or close an account may be subject to reasonable security checks and administration.

We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, failed verification, engaged in suspicious or unlawful conduct, misused a promotion, created a security risk or acted in a way that may harm the website or another person. We may also take action where required by law or by a relevant authority. Where appropriate, we may explain the reason for action, subject to legal and security restrictions.

If an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances leading to the closure. Funds connected with fraud, unlawful activity, chargebacks, payment abuse or a breach of these terms may be withheld or reviewed where permitted. Closing an account does not remove obligations that arose before closure.

We aim to keep the website and services available, accurate and secure, but we do not guarantee uninterrupted access or that every feature will always be available. Services may be changed, suspended or withdrawn for maintenance, technical issues, security, legal requirements or other operational reasons. To the extent allowed by law, we are not responsible for losses caused by events outside reasonable control, including failures of communications networks, devices, payment providers or third-party services.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms are governed by the laws that apply in the relevant jurisdiction, subject to any mandatory rights and protections available to Australian consumers.

Questions and complaints

If you have a question, notice an account issue or wish to make a complaint, use the support or contact options displayed on the Wild Card City Casino website. Provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. We may request further details, investigate the issue and provide an outcome through an appropriate website channel.