Privacy Policy

Wild Card City Casino respects the privacy of its players. This Privacy Policy explains what information may be collected when you use our website and services, why it is used, how it may be protected and the choices available to you. It applies to information connected with your account, communications with us and your use of the website. By using the website, you acknowledge that information may be handled as described below, subject to applicable Australian privacy requirements.

Wild Card City Casino operates under a licence issued by Curaçao eGaming, with 128-bit SSL encryption protecting all transactions and independent testing certifying fair play across the game library.

Information we may collect

The information we handle depends on how you use Wild Card City Casino, the services you request and the information needed to meet our operational and legal responsibilities. We aim to collect information that is reasonably necessary for these purposes and to handle it fairly and securely.

Account and identity information

When you register or use an account, we may collect details such as your name, date of birth, contact details, login information, account preferences and records of communications with you. We may also collect information about your responsible gambling settings, support requests and other choices made through your account. We may use this information to create and administer your account, provide requested services, communicate with you and maintain appropriate security.

Verification information

To confirm identity, age, eligibility or account information, we may request verification documents and related information. This can include identity documents, proof of address or other material needed for account checks. We may also receive information from verification and fraud-prevention services where this is permitted. These checks help protect players, prevent misuse and support our legal and operational responsibilities.

Payments and transactions

We may collect records about deposits, withdrawals, bets, gaming activity, payment methods, transaction history and related account movements. Payment providers may process payment information under their own privacy notices. We may receive enough payment-related information to confirm, reconcile and support transactions without necessarily receiving complete payment credentials. Transaction records may also be used to investigate disputes, prevent fraud and meet record-keeping obligations.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location information and dates or times of access. We may also collect information about how you interact with the website, including error reports, performance information and security events.

We may use cookies and similar technologies to keep the website working, remember preferences, understand usage and help protect accounts and services. Some cookies may be provided by service partners working on our behalf. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality or your ability to use some features. Cookie information may be combined with other technical information for security, performance and general analytics purposes.

How we use information

We use personal information for purposes connected with providing and administering Wild Card City Casino services. We seek to use information fairly and in a way that is reasonably related to the purpose for which it was collected. Depending on the circumstances, information may be used for the following purposes:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing games, website features, customer support and requested services.
Checking identity, age, eligibility and the accuracy of account information.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other security risks.
Meeting responsible gambling, compliance, record-keeping and other legal or regulatory obligations that apply to our services.
Monitoring website performance, fixing errors and improving security, reliability and user experience.
Communicating with you about your account, service updates, security matters, requests and support issues.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
Understanding general usage patterns and preparing reports, statistics or internal analyses, usually using combined or de-identified information where appropriate.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law, or where you have been informed and an appropriate basis for the further use exists. Where practical, information may be combined, de-identified or aggregated so it is less likely to identify an individual.

Marketing communications

If you agree to receive promotional messages, we may use your contact details to send information about available services, news or offers. You can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting support@wildcardcitycasino.best. Service and account messages may still be sent where they are needed to administer your account, protect security or provide important information.

Automated checks and account protection

We may use automated tools, rules or review processes to identify unusual activity, account security risks, suspected fraud or other conduct that may affect the website and its players. These processes may use account, transaction, device and verification information. Where appropriate, activity may also be reviewed by trained staff or service providers.

Sharing, security and retention

We may share information where reasonably necessary to operate the website, provide services, complete transactions, verify accounts, prevent fraud, provide customer support or meet legal obligations. Depending on the circumstances, recipients may include technology providers, payment and verification providers, security and fraud-prevention services, professional advisers, customer service providers and other suppliers supporting the website.

Information may also be disclosed when required or authorised by law, to respond to a valid legal process, to protect the rights and safety of players or others, or to investigate suspected misuse of the website. We do not sell personal information as a general business practice. Any third-party provider that handles information for a service should use it consistently with its role and applicable requirements.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and supplier controls. Access to information is limited according to business need, and security practices may be reviewed as services and risks change.

No website, electronic storage system or internet transmission can be guaranteed to be completely secure. You should keep your login information confidential, avoid sharing access to your account and tell us promptly if you believe your account or information may have been compromised. We may take protective steps, including restricting access, where we identify a security concern.

Keeping information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and compliance records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to applicable obligations and legitimate business requirements.

Overseas handling

Some service providers may store or process information outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and security, taking account of applicable privacy requirements and the nature of the information involved. Information may be accessed by authorised providers only for services connected with the website or our business operations.

Your privacy rights and enquiries

You may have rights in relation to the personal information we hold about you. These rights can depend on the circumstances, the type of request and applicable privacy requirements. We may need to confirm your identity before responding, particularly where a request concerns account security or sensitive information. This helps ensure that information is not disclosed to an unauthorised person.

How to exercise your rights

For privacy questions or data requests, contact support@wildcardcitycasino.best. In your request, explain what you need and provide enough information for us to identify your account safely. You may use this contact to request:

Access to personal information we hold about you, subject to applicable exceptions.
Correction of information that is inaccurate, incomplete or out of date.
Deletion of your personal information where deletion is available and we are not required or permitted to retain it.
Withdrawal of consent to receive marketing communications or for another activity where processing is based on your consent.

We may ask for further information to clarify your request or verify your identity. We aim to handle reasonable requests within a suitable timeframe, taking account of the nature and complexity of the request. If we cannot comply fully, we will generally explain the reason, subject to any confidentiality, security or legal restrictions that apply.

Withdrawing consent does not affect processing that took place before the withdrawal, or information that must continue to be handled for account administration, security, fraud prevention, transaction processing or legal obligations. If you request deletion, your account may need to be closed or some services may no longer be available. Records that must be retained by law cannot be deleted until the applicable retention requirement has ended.

Complaints and policy changes

If you have a concern about how your information has been handled, please contact support@wildcardcitycasino.best so the matter can be reviewed. Please provide relevant details, including the nature of your concern and any account information needed to investigate it safely. You may also have the option to raise a privacy concern with the relevant privacy authority in Australia.

This Privacy Policy may be updated from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Where changes are significant, we may provide additional notice when appropriate. Your continued use of the website after an update may be subject to the revised policy.